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Protocase.com Conditions of Use
Last updated: Sept 28, 2020
PrivacyPlease review our Privacy Notice, which also governs your use of the Protocase.com Services, to understand our practices.
Electronic CommunicationsWhen you use any Protocase.com Service, or send e-mails, text messages, and other communications from any device to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you electronically in a variety of ways, such as by e-mail, text, in-app push notices, or by posting notices and messages on the Protocase.com site or through other Protocase.com Services, such as our Message Centre. You agree that all agreements, notices, messages, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Licence and AccessSubject to your compliance with these Conditions of Use and your payment of any applicable fees, Protocase.com or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and make personal and non-commercial use of the Protocase.com Services. This licence does not include any resale or commercial use of any Protocase.com Service or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of any Protocase.com Service or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data-gathering and extraction tools. All rights not expressly granted to you in these Conditions of Use or any Service Terms are reserved and retained by Protocase.com or its licensors, suppliers, publishers, rightsholders, or other content providers. No Protocase.com Service, nor any part of any Protocase.com Service, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of Protocase.com. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Protocase.com without express written consent. You may not use any meta tags or any other "hidden text" utilizing Protocase.com's name or trademarks without the express written consent of Protocase.com. You may not misuse the Protocase.com Services. You may use the Protocase.com Services only as permitted by law. The licenses granted by Protocase.com terminate if you do not comply with these Conditions of Use or any Service Terms.
Your AccountYou are responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account or password.
Customer-Submitted Designs - General
It is understood that the enclosures, parts or components you order were not designed by Protocase Incorporated, nor does Protocase Incorporated have any control over their use or misuse once delivered to you.
If Protocase Incorporated staff helps you create or modify a design, or offers suggestions or advice in any other way, such suggestions or advice are to be regarded as general suggestions only, and offered without responsibility for errors or omissions.
Timely performance is dependent upon Customer providing any requested information to Protocase, i.e. drawing approvals, commercial documentation etc.
Protocase "Design Services"
When engaged to provide "design services", Protocase will supply drafting services to create CAD designs, under your direction, using design details, drawings or sketches, verbal descriptions, components, or other guidance or information provided by you.
You own any and all CAD drawings produced as a result of this engagement.
You must approve the final drawing before it enters manufacturing. It is your responsibility to ensure that the final design is suitable for your purposes.
Quotations are based on the information provided by you at the time the quote was given. Should the scope of the project change, Protocase reserves the right to adjust the estimate.
Quoted prices include time to create the design, plus two iterations. If further iterations are required, Protocase reserves the right to adjust the estimate.
Should it become necessary to adjust our estimates, Protocase will make every effort to inform you as soon as possible.
Please note that additional lead time is required for design services. The total time to have a design services enclosure built is the sum total of the design services lead time, time that you take to approve the design, plus the manufacturing lead time.
Protocase will make every effort to maintain customer privacy in the normal course of business. However, if there are specific requirements for secrecy or non-disclosure, then arrangements should be made in advance.
Protocase performs an internal design check on all customer-submitted designs from Protocase Designer. If the design check fails, Protocase will send additional e-drawings to the customer for corrections or verification.
If the Protocase technical team has any questions about your submitted file, you will be notified via email, otherwise you will receive an "In-Production" email confirming both your job details and the target ship date.
When you select digital print or silkscreen for graphics, this will be reviewed as well. If the graphics team has any questions again, you will be notified via email.
All goods shall be fabricated to the standard tolerances published here. Protocase shall only be bound to customer-specified tolerances if explicitly agreed to in writing.
Refers to the number of business days required to manufacture goods, starting from e-drawing approval or with Protocase Designer confirmation email. Cut-off times for e-drawing approval is 12pm EST.
If Protocase suffers delays in performance due to any cause beyond its reasonable control including, but not limited to, fire, flood, unforeseeable natural catastrophe or delay in obtaining materials, internal equipment failure, manufacturing errors, Protocase is able to promise best effort only, and shall not be liable for delays or any incidental and/or consequential damages.
This applies to new or modified parts. Not charged on re-order of identical parts.
Silkscreen & Digital Printing Setup Fee
Silkscreen and Digital Printed parts require a setup fee on all new or modified parts. These setup fees are non-recurring charges and will not be charged on subsequent orders providing the parts are directly reordered without modification.
Screen Production Fee
Screen Production Fee's are recurring charges and will be charged on subsequent orders where applicable.
For orders that are to be paid by credit card. We accept Visa, Master Card, and American Express. Net 30 terms are available for repeat customers provided credit is approved by Protocase.
Taxes and Duties
Taxes and Duties are not included in quoted price unless explicitly noted on quotation and invoice.
Shipping is included in quoted price if and only if explicitly noted on quotations. We ship the products by express courier unless otherwise agreed upon. Protocase cannot be held responsible for courier delays or damage in shipment once the product has left our facility.
In the event of shipping damage, we require the customer take the following steps:
- Have your receiver note the damage when signing for the package
- Confirm that the original Protocase Tape has not been cut or removed
- Supply a photo of waybill on the packaged box
- Supply a photo of the box, showing damaged area(s)
- Supply a photo of damaged part(s)
- Keep all merchandise and all original packaging, including cartons and contents until the claim resolution process is finished. It may be necessary to make the packaging available to FedEx for inspection.
Protocase warrants supplied goods will be free from manufacturing defects for a Period of 90 days. Goods are manufactured to the tolerances specified on this website. Protocase and its suppliers will not accept responsibility for goods improperly stored or handled. It is your responsibility to fully inspect all received goods for defects in fabrication, accuracy, missing items, and any other matters that could affect safety. All goods must be inspected within 7 days of receipt, and Protocase must be notified of missing or defective goods within 24 hours. As a remedy, Protocase will either a) replace missing or defective goods, or b) provide a credit for the value of missing or defective goods. We regret that, due to the custom nature of our business, Protocase cannot provide refunds. Protocase is responsible for the cost of shipping replacement goods to customer. Customer is responsible for cost of shipping returned goods to Protocase.
Please Note: For all parts with digital print or silkscreen, we recommend only cleaning with a mild soap/degreaser, or water with a soft (non-abrasive) cloth or sponge.
Warranty for Protocase Service's on Customer-supplied Parts
We are pleased to offer many services such as powdercoating and screen printing on customer-supplied parts. We strive to attain a high quality of our services, by carrying out such with the utmost of care, and in accordance with our standard procedures. However, in the event that defects occur, the available remedy is limited to rework to the best of our ability, or in the event that satisfactory results cannot be obtained through rework, the available remedy is limited to refund of fees charged for the service. In no circumstances will Protocase be liable for damage to customer supplied parts, so we ask that if you are shipping us something you send us 1.5 times the amount required and we will return to you the unused portion.
Once your order is received, if, for any reason, you must cancel your order prior to it entering production, you will be charged either 20% of your order or $75, whichever is greater.
* We regret we cannot accept order cancellations once orders have entered production.
In the event of a dispute the laws of Nova Scotia, Canada apply. Any litigation shall take place in that jurisdiction.